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Frequently Asked Questions
Additional questions? Send us a text!
General
Scheduling
Grooming Services
Payment and Cancellations
Policies
Yes! We know how important it is for you and your pet to form a relationship with their groomer. Your dog will be kept with the same groomer for every appointment. You are also welcome to request the first available groomer if you do not have a groomer preference. We will never send a different groomer without your prior consent.
No, we are cage free! The beauty of mobile grooming is your pup gets 1-on-1 attention with their groomer. If you have multiple pets who do best together, they can come to the trailer as a group and freely roam our units under supervision until it’s their turn.
Our units are self-contained. We come fully equipped with air conditioning, electricity, water heater, and water tanks for both clean and wastewater (no dumping on your property). Your pups safety and comfort is our top priority. If at any point, the trailer becomes too warm due to extreme summer heat or AC malfunction, we will reschedule for another time when it is safe for your pet and our groomers.
We love cats, but unfortunately we are a pup only service at this time.
Unfortunately we are unable to have you help with the grooming process. You are more than welcome to see our trailers when we arrive. Due to our insurance policy, we are unable to have non-employees in our units. Don't worry! Most dogs do much better when they are away from their parents, and this allows them to focus solely on the groomer without distractions. We promise to treat your pet as our own and keep you updated on any concerns during the appointment.
We are based in Arizona and service all of: San Tan Valley, Merrill Ranch Anthem, Queen Creek, Eastmark, and Gilbert. We service portions of: Mesa, Florence, and Chandler. Not sure if you are within our range? Send us a text!
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